Refund & Returns Policy

We want you to love your fragrance, but if something isn’t right, here’s how we can help:

1. Returns Eligibility

• Items must be returned within 14 days of delivery

• Products must be unopened, unused, and in original packaging

• Due to hygiene reasons, opened or used items cannot be returned

2. How to Return

To initiate a return, please email us at info@viosaperfume.com with your order number and reason for return. We will provide return instructions.

3. Refunds

Once we receive and inspect your return, we’ll process your refund within 5–7 business days. Refunds will be issued to the original payment method.

4. Exchanges

We currently do not offer product exchanges. If you'd like a different product, please return your item and place a new order.

5. Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us within 48 hours of delivery with photos, and we’ll make it right.

6. Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is damaged or incorrect.